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10 Rules For Email Etiquette

1. Be concise.

2. Communicate “action steps” first, not last.

3. Number your questions.

4. Make the way forward clear.

5. Include deadlines.

6. Use “FYI” for emails that have no actionable information.

7. Tell them that you’ll get to it later.

8. Don’t send “Thanks!” emails.

9. Never send an angry or contentious email.

10. Never “reply all” (unless you absolutely must).

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