I used an online flowchart program called Gliffy.com to illustrate how information moves and flows through the organization.
What it illustrates is a broken system. PowerChurch is our database and hardly anyone makes a touch point with it. Also, there are tons of information silos. Ministry team keep their own data and information because PowerChurch has no easy or accessible interface (many of our staff work remotely and are part-time). Also there are information dead ends, where information doesn't loop back into the database. And lastly, there are bottlenecks in the system.
Our Office Manager serves as a primary gatekeeper between the information and the user. Our system doesn't empower our staff, ministry leaders, volunteers and/or church members to access or update relevant and needed information.
This is why we are looking at new systems!
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