This is a picture of a sign found on flickr.
People come to your helpdesk on a Sunday morning at church to ask questions. And your church volunteers and staff are there to help answer those questions and put the Sunday morning guest at ease. That is it's purpose, pure and simple.
Here are a couple of questions to ask about the effectiveness concerning your helpdesk/information desk/guest services area or whatever you may choose to call it:
1. Is there always someone there who is able to intelligently answer guest's questions? Do they smile and do they communicate interest when people walk up?
2. Is the helpdesk easy to locate and clearly marked?
3. Is there information easily available for your guests to take with them? A map of the church, instructions or how to check and register children, a guest packet etc?
4. Is there an opportunity and an easy method to ask for information from the guest?
Can you add anything to this?